Support
The team that develops Weik.io handles support cases on terms agreed with you, whichever way you run it, and the community helps on GitHub.
How support is agreed
Response times and support hours are agreed with you to fit your installation, around the clock if you need it.
- Self-hosted
Support is in a separate support agreement.
- Weik.io Cloud
With every subscription you can open support cases by e-mail to support@weik.io, with no promised response time. Response times and support hours are in a separate support agreement.
- Weik.io Dedicated
Support is part of the Weik.io Dedicated agreement.
Support is in English and Finnish.
Opening a case
Note the release
weikio versionprints the version of the CLI and of your Weik.io installation.Terminal$ weikio versionRun the checks
On a Weik.io server you run,
doctorprints one line per check, with afix:line for every warning or failure. Add its whole output to the case.Terminal$ docker compose run --rm infra weikio-backend doctorName the problem
Copy the problem from Needs attention in the admin UI or from
weikio problems, with the integration, the environment and the time it started.Terminal$ weikio problems --env productionSend the case
With a support agreement, send the case to the address in your agreement, which also sets the response time. Without one, e-mail a case about Weik.io Cloud to support@weik.io, which opens it in Jira Service Management, with no promised response time, and write to info@weik.io about anything else.
Services
- Installation design and setup
The team designs your installation with your architect and installs it, with its servers, agents, identity, certificates, backups and standby hub.
- Migration
Moving separate Camel applications, or the integrations of an older integration platform, into Weik.io as folders in your Git repository.
- Integration development
Adafy's integration team builds integrations for customers, including ERP and e-commerce connections, partner APIs and file transfers.
- Workshops
For developers and administrators, using the Weik.io University videos and your own integrations.
Community help
Ask questions in GitHub Discussions on weikio/weikio, where the Weik.io team and other users answer. Report bugs as issues in the same repository, with the release and the steps to reproduce.
Questions
Who answers support cases?
The engineers who develop Weik.io answer every case.
Do I need a support agreement to report a bug?
No, open an issue on weikio/weikio on GitHub.
How do I get the source code?
Ask at info@weik.io, and the Weik.io team sends it to you under the Apache License 2.0.
Does Adafy build integrations as a service?
Yes, Adafy's integration team builds integrations for customers.
Book a call
Tell the team about your installation and the support you need.